Refund & Returns

Because every piece is handmade, slight variations in stone color, texture, and shape may occur. This is what makes my jewelry unique! 

Returns

There is a 10 day return policy, which means you have 10 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn, unused, and in its original packaging.

Non-Returnable Items

Certain types of items cannot be returned: Custom or personalized jewelry

How to Start a Return

To start a return, please contact us at katebordages@gmail.com. If your return is accepted, I will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note that customers are responsible for paying their own shipping and insurance costs for returning items. I highly recommend using a trackable shipping service and purchasing shipping insurance for the total cost of the item, as I cannot guarantee that I will receive your returned item and cannot issue refunds for returns lost or damaged in transit. 

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item so that I can evaluate the issue and make it right.

Refunds

I will notify you once I've received and inspected your return, and let you know if the refund was approved. If approved, you’ll be automatically refunded on your original payment method within 7-10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund.

Contact Me

If you have any questions regarding the shipping or return policies, please don't hesitate to contact me at Katebordages@gmail.com