Shipping Policy

Order Processing Please allow up to 5 business days for your order to be processed and prepared for shipment. Processing times do not include weekends or federal holidays.

Shipping Confirmation & Tracking

Once your order has been fulfilled and packaged, you will receive a shipping confirmation email containing your tracking number. Please allow 24-48 hours for the tracking information to update in the carrier’s system.

Shipping Insurance & Claims

For your peace of mind, all of our shipments are fully insured with the shipping carrier. If your package is lost or damaged in transit, the customer is responsible for filing a claim directly with the shipping carrier to receive compensation. While we cannot file the claim on your behalf, please reach out to us at Katebordages@gmail.com if you need copies of your invoice or any other documentation to support your claim.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. Delivery times depend on the shipping method selected at checkout. Please note that shipping transit times are in addition to our 5-business-day processing time.

International Shipping

We offer international shipping to select countries. Shipping rates will be calculated at checkout. Please note that international customers are responsible for any customs duties, taxes, or fees incurred upon delivery.

Lost or Stolen Packages

Katharinebordages.com is not responsible for packages that are lost or stolen after they have been marked as "Delivered" by the carrier. If your tracking shows delivered but you haven't received it, please check with neighbors and contact the carrier directly to file a claim.